Expertmedia's Support
Expertmedia is committed to providing a quality of service and network availability which exceeds customer requirements.
- Thanks to our one-stop-shop approach, we offer support throughout all stages of project deployment and installation;
- Our multilingual team of technicians at the NOC are constantly in contact with our customers. We actively manage more than 100 client networks in Africa and Europe;
- And our teams also carry out preventative and corrective maintenance on our customer sites.
A One-Stop-Shop
A single point of contact for the purchase, design, integration, deployment and operation of your teleport services.
Technical solutions which better meet your performance and scalability requirements.
An end-to-end partner to enable the management, supervision and maintenance of your services:
- Fewer service cuts and interruptions
- Incident follow-up and KPI
- Reduced operating costs
Supervision
Expertmedia’s NOC experts provide proactive supervision of Networks and Services 24/7.
In 2018, 80% of network incidents were resolved before the customer was made aware of them.
Key Facts:
- Reporting and Administration
- Traffic analysis and performance measures
- Automated monthly email reports
- Network Analysis
- Activated by regular controls or by a service degradation
- Analytics and reports with recommendations and improvements
- Management and Configuration
- Network monitoring with collection of alarms and activity data
- Management of QoS rules & network upgrades (licences or software)

Maintenance
Preventative Maintenance
- Tests and adjustments
- Minor incident resolution
- Batches of replacement parts checked
- Logistics follow-up
- Repair of faulty parts
Curative Maintenance
- Properly defined procedures for rapid service restoration
- Thorough knowledge of technologies
- Online tools for incident follow-up and tickets
- Traceability of incidents and diagnostics
- Documentation of any required anticipatory measures
Would you like to know more?
Contact us on +33 (0)4 94 52 69 00 or click here.