Expertmedia's Support

 

Expertmedia is committed to providing a quality of service and network availability which exceeds customer requirements.

  • Thanks to our one-stop-shop approach, we offer support throughout all stages of project deployment and installation;
  • Our multilingual team of technicians at the NOC are constantly in contact with our customers. We actively manage more than 100 client networks in Africa and Europe;
  • And our teams also carry out preventative and corrective maintenance on our customer sites.

A One-Stop-Shop

 

A single point of contact for the purchase, design, integration, deployment and operation of your teleport services.

Technical solutions which better meet your performance and scalability requirements.

An end-to-end partner to enable the management, supervision and maintenance of your services:

  • Fewer service cuts and interruptions
  • Incident follow-up and KPI
  • Reduced operating costs

Supervision

Expertmedia’s NOC experts provide proactive supervision of Networks and Services 24/7.

In 2017, 85% of network incidents were resolved before the customer was made aware of them.

Key Facts:

  • Reporting and Administration
    • Traffic analysis and performance measures
    • Automated monthly email reports
  • Network Analysis
    • Activated by regular controls or by a service degradation
    • Analytics and reports with recommendations and improvements
  • Management and Configuration
    • Network monitoring with collection of alarms and activity data
    • Management of QoS rules & network upgrades (licences or software)

Maintenance

Preventative Maintenance

  • Tests and adjustments
  • Minor incident resolution
  • Batches of replacement parts checked
  • Logistics follow-up
  • Repair of faulty parts

Curative Maintenance

  • Properly defined procedures for rapid service restoration
  • Thorough knowledge of technologies
  • Online tools for incident follow-up and tickets
  • Traceability of incidents and diagnostics
  • Documentation of any required anticipatory measures

Would you like to know more?

Contact us on +33 (0)4 94 52 69 00 or click here.